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Standards [CURRENT]

OENORM EN 13816
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

Title (German)

Transport - Logistik und Dienstleistungen - Öffentlicher Personenverkehr - Definition, Festlegung von Leistungszielen und Messung der Servicequalität

Edition 2002-08-01
Original language German
Price from 143.60 €
Table of contents