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Hydrogen Technologies Standards form the basic framework for market ramp-up
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Climate change Standards and specifications support climate targets
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Smart Farming Standards and specifications are drivers for the digitalization of agriculture
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Workshop Agreement [Withdrawn]

DIN CWA 14087
European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)

Title (German)

Europäische Anforderungen an Call Center hinsichtlich Ausbildung und Qualifikation - Kompetenzen der für den Kundenkontakt zuständigen Call Center-Mitarbeiter (Englische Fassung CWA 14087:2000)

Procedure

CWA

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres

Edition 2001-04

Original language English

Price from 16.60 €

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Table of contents

PDF (EN)

Contact

Sari Winasis Basuki

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2903
Fax: +49 30 2601-42903

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Economic benefits

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Terminology

Hydrogen Technologies Standards form the basic framework for market ramp-up

Climate change Standards and specifications support climate targets

Smart Farming Standards and specifications are drivers for the digitalization of agriculture

DIN CWA 14087 European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)

Procedure

Responsible national committee

Sari Winasis Basuki

Want to learn more?

DIN CWA 14087
European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)