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Hydrogen Technologies Standards form the basic framework for market ramp-up
More information
Climate change Standards and specifications support climate targets
More information
Smart Farming Standards and specifications are drivers for the digitalization of agriculture
More information

Standards [CURRENT]

ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Title (German)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Reklamationsbearbeitung in Organisationen

Responsible national committee

NA 147-00-01 AA - Quality Management

Responsible international committee

ISO/TC 176/SC 3 - Supporting technologies

Edition 2018-07

Original language English

Price from 166.60 €

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Table of contents

PDF (EN)

Contact

Dipl.-Ing.

Kristofer Proll

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2187
Fax: +49 30 2601-42187

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Terminology

Hydrogen Technologies Standards form the basic framework for market ramp-up

Climate change Standards and specifications support climate targets

Smart Farming Standards and specifications are drivers for the digitalization of agriculture

ISO 10002 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Responsible national committee

Responsible international committee

Kristofer Proll

Want to learn more?

ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations