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Draft standard [Withdrawn]

DIN EN 14012
Postal services - Quality of service - Complaints handling principles; German and English version prEN 14012:2018

Title (German)

Postalische Dienstleistungen - Dienstqualität - Grundsätze der Bearbeitung von Beschwerden; Deutsche und Englische Fassung prEN 14012:2018

Responsible national committee

NA 043-03-04 AA - Postal services

Responsible european committee

CEN/TC 331/WG 1 - Customers, products and Services

Edition 2018-09

Original language German , English

Price from 146.40 €

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Table of contents

PDF (DE,EN)

Contact

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