• Hydrogen Technologies Standards form the basic framework for market ramp-up

    More information

  • Climate change Standards and specifications support climate targets

    More information

  • Smart Farming Standards and specifications are drivers for the digitalization of agriculture

    More information
 
Standards [CURRENT]

DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017

Title (German)

Kundenkontaktzentren - Teil 2: Anforderungen für die Inanspruchnahme von Dienstleistungen von Kundenkontaktzentren (ISO 18295-2:2017); Deutsche Fassung EN ISO 18295-2:2017

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2017-10
Original language German
Translation English
Price from 63.80 €
Order from DIN Media
Table of contents

Contact

Sari Winasis Basuki

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2903
Fax: +49 30 2601-42903

Send message to contact