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Standards [Withdrawn]

DIN EN 14012
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2008

Title (German)

Postalische Dienstleistungen - Dienstqualität - Grundsätze der Bearbeitung von Beschwerden; Deutsche Fassung EN 14012:2008

Document: references other documents

Responsible national committee

NA 043-03-04 AA - Postal services

Responsible european committee

CEN/TC 331/WG 1 - Customers, products and Services

Edition 2009-04

Original language German

Price from 129.30 €

Order from DIN Media

Table of contents

PDF (DE)

Contact

Boris Reznicek

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2327
Fax: +49 30 2601-42327

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