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Standards [CURRENT]

DIN ISO 10001

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2018)
Edition 2019-07

Standards [CURRENT]

DIN ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Edition 2019-07

Standards [CURRENT]

DIN ISO 10003

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018)
Edition 2019-07

Standards [CURRENT]

DIN ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
Edition 2019-07

Publication

Kundenzufriedenheit

Messen, Erreichen, Verbessern - Normentexte, Erläuterungen, Fallbeispiele
Edition 2019-10

Standards [CURRENT]

ISO 10001

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Edition 2018-07

Standards [CURRENT]

ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Edition 2018-07

Standards [CURRENT]

ISO 10003

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Edition 2018-07

Standards [CURRENT]

ISO 10004

Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Edition 2018-07

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