Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)
Edition 2013-05-21

Guidance on the interpretation and application of Council Directive 93/13/EEC on unfair terms in consumer contracts
Edition 2019-09-27

Guidance on the interpretation and application of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights
Edition 2021-12-29

Commission Recommendation of 12 May 2010 on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries
Edition 2010-05-12

Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes
Edition 2001-04-04

Guideline for experts for fuel oil consumer tank installations; subject-specific requirements for public appointment and swearing-in
Edition 1985-11-11

Directive 98/6/EC of the European Parliament and of the Council of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers
Edition 1998-02-16

Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes
Edition 1998-03-30

Commission Decision of 7 January 2010 on the safety requirements to be met by European standards for consumer-mounted childproof locking devices for windows and balcony doors pursuant to Directive 2001/95/EC of the European Parliament and of the Council
Edition 2010-01-07

Commission Decision of 5 February 2014 on the safety requirements to be met by European standards for consumer laser products pursuant to Directive 2001/95/EC of the European Parliament and of the Council on general product safety
Edition 2014-02-05