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DIN EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017
Edition
2017-10
DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
Edition
2017-10
OENORM EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
Edition
2017-11-01
OENORM EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Edition
2017-11-01
SN EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
Edition
2017-12
SN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Edition
2017-12
DIN 14751-5
Hydraulically operated rescue tools for fire brigade use - Part 5: Single acting hydraulic rescue tools
Edition
2008-10
DIN EN 15221-7
Facility Management - Part 7: Guidelines for Performance Benchmarking; German version EN 15221-7:2012
Edition
2013-01
DIN EN 15221-4
Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management; German version EN 15221-4:2011
Edition
2011-12
DIN ISO 25552
Ageing societies - Framework for dementia-inclusive communities (ISO 25552:2022)
Edition
2024-01
