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DIN SPEC 77231
Process and competence framework for service excellence in branch banking

Title (German)

Prozess und Kompetenzrahmen für die Durchführung von exzellentem Service im Filialbanking

Procedure

PAS

Overview

This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. This DIN SPEC defines requirements for the process and the competence framework for excellent service in branch banking.

Edition 2017-08
Original language German
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