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NA 147

DIN Standards Committee Quality Management, Statistics and Certification

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Standards [Withdrawn]

ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Title (German)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen

Responsible national committee

NA 147-00-01 AA - Quality Management  

Responsible international committee

ISO/TC 176/SC 3 - Supporting technologies  

Edition 2004-07
Original language English
Price from 70.10 €
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Table of contents

Contact

Dipl.-Ing.

Kristofer Proll

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2187
Fax: +49 30 2601-42187

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