We use cookies to make our website more user-friendly and to continually improve it. Please agree to the use of cookies in order to proceed with using our websites. More information can be found in our data protection information and our cookie guidelines.

- Required
- Functional
- Personalization
- Required
  These cookies are essential for the operation of the site and enable, for example, security-relevant functions. In addition, we can also use this type of cookie to determine whether you want to remain logged in to your profile in order to make our services available to you more quickly when you visit our website again.
- Functional
  In order to further improve our offer and our website, we collect anonymized data for statistics and analysis. With the help of these cookies we can, for example, determine the number of visitors and the effect of certain pages on our website and optimize our content.
- Personalization
  We use these cookies to make it easier for you to use the site. For example, based on a previous (e.g. product search), you can conveniently access it when you visit our website again.

Attention: Your browser doesn't support javascript or you have deactivated Javascript in your browser. Please enable Javascript in your browser in order to be able to use all functions of this website.

NA 147

DIN Standards Committee Quality Management, Statistics and Certification

About NQSZ Projects Drafts Publications Documents withdrawn without replacement National committees European committees International committees

Technical Specification

DIN CEN/TS 14773
Postal services - Quality of service - Measurement of loss and substantial delay in priority and first class single piece mail using a survey of test letters; German version CEN/TS 14773:2004

Title (German)

Postalische Dienstleistungen - Dienstqualität - Messung des Verlustes und der erheblichen Verzögerungen von Vorzugssendungen und Einzelsendungen erster Klasse unter Verwendung von Testbriefen; Deutsche Fassung CEN/TS 14773:2004

Procedure

VN

Document: references other documents

Responsible national committee

NA 043-03-04 AA - Postal services

Responsible european committee

CEN/TC 331/WG 1 - Customers, products and Services

Edition 2004-12

Original language German

Price from 106.30 €

Order from DIN Media

Table of contents

PDF (DE)

Contact

Boris Reznicek

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2327
Fax: +49 30 2601-42327

Send message to contact