NA 147
DIN Standards Committee Quality Management, Statistics and Certification
DIN ISO 10004 [CURRENT] references following documents:
| Document number | Edition | Title |
|---|---|---|
| ISO 9000 | 2015-09 | Quality management systems - Fundamentals and vocabulary More |
| DIN EN ISO 9000 | 2015-11 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015); German and English version EN ISO 9000:2015 More |
| DIN EN ISO 9001 | 2015-11 | Quality management systems - Requirements (ISO 9001:2015); German and English version EN ISO 9001:2015 More |
| DIN EN ISO 9004 | 2018-08 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018); German and English version EN ISO 9004:2018 More |
| DIN ISO 10001 | 2019-07 | Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2018) More |
| DIN ISO 10002 | 2019-07 | Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018) More |
| DIN ISO 10003 | 2019-07 | Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018) More |
| ISO 10001 | 2018-07 | Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations More |
| ISO 10002 | 2018-07 | Quality management - Customer satisfaction - Guidelines for complaints handling in organizations More |
| ISO 10003 | 2018-07 | Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations More |
