NA 147

DIN Standards Committee Quality Management, Statistics and Certification

DIN ISO 10002 [CURRENT] referenced in following documents:

Document number Edition Title
DIN ISO 10001 2019-07 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2018) More 
DIN ISO 10003 2019-07 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018) More 
DIN ISO 10004 2019-07 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018) More