2. Getting involved
  3. Standards Committees
  4. NQSZ
NA 147

DIN Standards Committee Quality Management, Statistics and Certification

About NQSZ Projects Drafts Publications Documents withdrawn without replacement National committees European committees International committees
Standards [CURRENT]

DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017

Title (German)

Kundenkontaktzentren - Teil 2: Anforderungen für die Inanspruchnahme von Dienstleistungen von Kundenkontaktzentren (ISO 18295-2:2017); Deutsche Fassung EN ISO 18295-2:2017

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2017-10
Original language German
Translation English
Price from 63.80 €
Order from DIN Media
Table of contents

Contact

Sari Winasis Basuki

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2903
Fax: +49 30 2601-42903

Send message to contact