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NA 147

DIN Standards Committee Quality Management, Statistics and Certification

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Standards [CURRENT]

DIN EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017

Title (German)

Kundenkontaktzentren - Teil 1: Anforderungen an Kundenkontaktzentren (ISO 18295-1:2017); Deutsche Fassung EN ISO 18295-1:2017

Document: references other documents

Document: referenced in other documents

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2017-10
Original language German
Translation English
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