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NA 147

DIN Standards Committee Quality Management, Statistics and Certification

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Draft standard [Withdrawn]

DIN ISO 10008
Quality Management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO/DIS 10008:2012)

Title (German)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für den elektronischen Geschäftsverkehr zwischen Unternehmen und Verbrauchern (ISO/DIS 10008:2012)

Responsible national committee

NA 147-00-01 AA - Quality Management

Responsible international committee

ISO/TC 176/SC 3 - Supporting technologies

Edition 2012-08

Original language German

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Table of contents

PDF (DE)

Contact

Dipl.-Ing.

Kristofer Proll

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2187
Fax: +49 30 2601-42187

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Terminology

DIN Standards Committee Quality Management, Statistics and Certification

DIN ISO 10008 Quality Management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO/DIS 10008:2012)

Responsible national committee

Responsible international committee

Kristofer Proll

DIN ISO 10008
Quality Management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO/DIS 10008:2012)