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NA 043

DIN Standards Committee Information Technology and IT Applications

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Standards [Withdrawn]

DIN EN 14012
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2008

Title (German)

Postalische Dienstleistungen - Dienstqualität - Grundsätze der Bearbeitung von Beschwerden; Deutsche Fassung EN 14012:2008

Document: references other documents

Responsible national committee

NA 043-03-04 AA - Postal services  

Responsible european committee

CEN/TC 331/WG 1 - Customers, products and Services  

Edition 2009-04
Original language German
Price from 129.30 €
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Table of contents

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