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Standards [CURRENT]

DIN ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)

Title (German)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Reklamationsbearbeitung in Organisationen (ISO 10002:2018)

Document: references other documents

Document: referenced in other documents

Responsible national committee

NA 147-00-01 AA - Quality Management  

Responsible international committee

ISO/TC 176/SC 3 - Supporting technologies  

Edition 2019-07
Original language German
Translation English
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Table of contents

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