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NA 159

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Standards [CURRENT]

DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017

Title (German)

Kundenkontaktzentren - Teil 2: Anforderungen für die Inanspruchnahme von Dienstleistungen von Kundenkontaktzentren (ISO 18295-2:2017); Deutsche Fassung EN ISO 18295-2:2017

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2017-10
Original language German
Translation English
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