NA 159
DIN Standards Committee Services
Project
Service Excellence – Principles and model
Abstract
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Begin
2024-05-02
Planned document number
DIN ISO 23592
Project number
15900231
Responsible national committee
NA 159-01-22 AA - Services Excellence
