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NA 147

DIN Standards Committee Quality Management, Statistics and Certification

About NQSZ Projects Drafts Publications Documents withdrawn without replacement National committees European committees International committees

DIN ISO 10002 [Withdrawn] referenced in following documents:

Document number	Edition	Title
DIN SPEC 77224	2011-07	Achieving Customer Delight Through Service Excellence More
DIN CEN/TS 16118 ; DIN SPEC 77101:2012-06	2012-06	Sheltered housing - Requirements for services for older people provided in a sheltered housing scheme; German version CEN/TS 16118:2012 More
DIN EN ISO 15378	2018-04	Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017); German version EN ISO 15378:2017 More
DIN EN ISO 18295-1	2017-10	Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017 More
DIN EN ISO 18295-2	2017-10	Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017 More
DIN EN ISO 9000	2015-11	Quality management systems - Fundamentals and vocabulary (ISO 9000:2015); German and English version EN ISO 9000:2015 More
DIN EN ISO 9001	2015-11	Quality management systems - Requirements (ISO 9001:2015); German and English version EN ISO 9001:2015 More
DIN EN ISO 9004	2018-08	Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018); German and English version EN ISO 9004:2018 More
DIN EN ISO/IEC 17011	2018-03	Conformity assessment - Requirements for accreditation bodies accrediting conformity assessment bodies (ISO/IEC 17011:2017); German and English version EN ISO/IEC 17011:2017 More
DIN EN ISO/IEC 17021-1	2015-11	Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015); German and English version EN ISO/IEC 17021-1:2015 More

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